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Motorhome service and repair

Customer Care

Our Customer Care team are on hand to help with any questions you may have about the services we provide. They work with:

• Enquires/Queries regarding the business or products we sell
• New car/motorhome follow up calls
• Service follow up call
• Service & MOT Reminders
• Tyre rotation Reminders
• Extended Roadside Assistance quotes
• Quote for Service Plans

Based in Dumfries, they co-ordinate these routines for all sites and are available Monday to Friday 8.30am to 5.30pm.

 

How to get in touch

Border Cars Group Ltd, 130-132 Terregles Street, Dumfries, DG2 9DX
Telephone: 01387 271030
Email: customercare@border-cars.co.uk

When you buy a vehicle from Border Cars Group you should expect the experience to run smoothly and professionally and we will follow up to make sure this has been the case!  No-one will try to sell you anything but a few days after delivery, we will ask “is everything OK?” That’s it. 

We want to ensure you are happy with everything from the paperwork through to the operation of the controls of your vehicle. If there is anything you want to ask, our team will look after any concerns on your behalf. They will work with other staff as required, cut through the red-tape and resolve any outstanding points.  It is important that you are treated as we would want to be treated ourselves!

In a similar way, when you have your vehicle serviced in one of our workshops, or you visit our bodyshops, we use your feedback to ensure the quality of service remains high.

Why do we do all of this? Simple - we want you to come back again and again, and tell everyone you know that your experience with Border Cars Group is a friendly one. Friendly, professional, thorough, caring and pain-free.

Customer care, follow-up and follow-through are key issues for our staff, in all departments. If there is ever anything you want to ask or bring to our attention, about any experience you have with Border Cars Group, please let us know. We will act. Your visit, phone-call, letter or email will be logged and a member of staff will follow through whatever may be required within an agreed timescale, keeping you informed along the way.

Meet the team


BC Motorhomes  Customer Care Staff

Jessie Kirk
Group Customer Care Manager

BC Motorhomes  Customer Care Staff

Danielle Hughes
Group Customer Care Supervisor

BC Motorhomes Customer Care Staff

Katherine McNeil
Group Customer Care Assistant

BC Motorhomes Customer Care Staff

Rachel Ursell
Group Customer Care Assistant

Border Cars Customer Care Staff

Abbie Nicoll
Group Customer Care Assistant

BC Motorhomes - We care

When you buy a Motorhome from  BC Motorhomes you should expect the experience to run smoothly and  professionally, and we will follow up to make sure this has been the case!  No-one will try to sell you anything, but a few days after delivery, we will  ask “is everything OK?” That’s it!

All we want to ensure is that you  are happy with everything from the paperwork through to the operation of the  controls of your vehicle. If there is anything you want to ask, our team will  look after any concerns on your behalf. They will work with other staff as  required, cut through the red-tape and resolve any outstanding points.  It  is important that you are treated as we would want to be treated ourselves!

In a similar way, when you have your vehicle serviced in one of our workshops, or you visit our bodyshops, we use your feedback to ensure the quality of service remains high.

Why do we do all of this? Simple  - we want you to come back again and again, and tell everyone you know that  your experience with BC Motorhomes is a friendly one. Friendly, professional, thorough, caring and totally pain-free!

Customer care, follow-up and follow-through are key issues for our staff, in all departments. If there is ever anything you want to ask or bring to our attention, about any experience you have with BC Motorhomes, please let us know. We will act. Your visit, phone-call, letter or email will be logged and a member of staff will follow through whatever may be required within an agreed timescale, keeping you informed along the way.